Appointments

WE HAVE AN TELEPHONE TRIAGE SYSTEM IN OPERATION IN THE MORNING.  ALL APPOINTMENTS ARE BOOKED BY THE GP FOLLOWING A TRIAGE CALL.  

Please note if requesting telephone call from the GP or Clinical team the administration staff will have to take some details regarding the nature of this call, please note this is to enable the clinical team to triage calls in order of urgency.  All information remains confidential.  

If you are unable to attend your appointment or no longer require it, please let the surgery know as soon as possible.

Rapid Access

We operate a “Rapid Access” system. If you feel you need to be seen urgently or before the next available appointment, please telephone before 10.30 am. You will be phoned by a Doctor or Nurse to be triaged.

If it is decided that you need to be seen that day, you will be invited to a “Rapid Access” slot from 10am onwards.  These are short appointments and are not suitable for conditions requiring a longer appointment.

If you phone after 10:30am and require an urgent response, you will be added to the Doctors afternoon surgery list for a phone call that afternoon. In an emergency, the Doctor will be interrupted during surgery.

Surgery Access

The Practice has access for wheelchairs and toilet facilities for the disabled. Some consulting rooms are upstairs, but if you are unable to climb the stairs, your Doctor will see you on the ground floor  

Telephoning The Surgery

If you wish to telephone the Surgery for test results, please do so after 11:00 am, and leave a contact number with Reception. You will be phoned back on this number and need to be available to take the call. If your call concerns a test result, please let the receptionist know so that the result can be made available for the Doctor or Nurse who phones you.

If you have an emergency,  doctors will accept calls at any time during surgery.

Home Visits

If possible please try to telephone reception before 10:30am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.